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How to edit assign to me button in agent workspace and add some rules to it?

rahul16
Giga Guru

‘Assign to Me’ button shows up on all New tickets right now. Clicking on it simply assigns the Incident to the current user irrespective of the Assignment group selected on the ticket

We should either -

i. Not show this button if the current user is not a part of the ticket’s assignment group.

ii. Give an error message letting the user know that the ticket cannot be assigned to them as they’re not a part of the group.

find_real_file.png

1 ACCEPTED SOLUTION

Saurav11
Kilo Patron
Kilo Patron

Hello,

In the UI action "Assign to me", just add the below condition then ti will only show if the user is a part of the group:-

gs.getUser().isMemberOf(current.assignment_group.toString())

find_real_file.png

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17 REPLIES 17

When I use the above script I do not get any alert message in agent workspace can you please help me how to get an alert message in the agent workspace

if (gs.getUser().isMemberOf(current.assignment_group.toString()))

In the first line you have to add .toString() so that script will work

 

if (gs.getUser().isMemberOf(current.assignment_group.toString())) {
current.assigned_to = gs.getUserID();
current.update();
} else {
gs.addErrorMessage('The Ticket cannot be assigned to you as you are not the part of the selected Assignment Group');
}

rahul16
Giga Guru

 

In here which one I need to select