How to edit configuration item field value?

[jituksingh]

We have following Configuration item field in our snow environment. Now our requirement is that we have wrong ency while submitting a change request and we need to edit that but it grayed out. Can any suggest how this can be edited? Need to edit below entry marked in red.

[Shweta KHAJAPUR · Accepted solution]

Hi,

There is one OOTB UI policy running on it. It will make field read only when state is not new. Please modify UI policy with short description Prevent CI changes when not new on change_request table.

Refer Below screenshot,

[gauravgurbani7]

this will be a configuration done at the backend by your dev/implementation team to make this field read only after Change is created . This could have been done by UI Policy/Dictionary / client script. To edit this you can try through list view but i assume to protect they might have put restriction there as well.

If this process is followed then they might ask you to either create a new CR or the dev team can modify by backend ways 🙂