How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Imam Pasha
Tera Contributor

Wednesday

Hi Team,

We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).

Has anyone implemented a similar requirement?

  • Which plugins need to be activated?
  • How do we configure geolocation fields on the Incident form?
  • Is there a way to achieve this in Now Mobile using action-based tracking?
  • If the Mobile Location Tracking plugin is not available in PDI, what’s the best alternative?

Any guidance, steps, or examples would be greatly appreciated!

 

Regards,

Pasha

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3 REPLIES 3

Aswin S
Tera Contributor

Wednesday

Hi @Imam Pasha ,

 

Yes, this can be achieved in ServiceNow with standard features.

Recommended approach:

  • Activate the Geolocation plugin to enable latitude/longitude capture.

  • Add geolocation (coordinates) fields to the Health & Safety / Incident form.

  • For mobile users, location can be captured automatically when the record is created, based on user consent.

Now Mobile:

  • If available, the Mobile Location Tracking plugin supports action-based tracking.

  • If it’s not available in PDI, a common alternative is using:

    • Client script (browser geolocation API)

    • Now Mobile action or Virtual Agent to capture location at submit time

Official docs:

Hope this helps!

 

Regards,

Aswin

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Imam Pasha
Tera Contributor
In response to Aswin S

Wednesday

 

Hi Aswin,

I have installed the Geolocation plugin and set up both the Now Mobile and Mobile Agent apps on my device.

We want to enable the following functionality:

  • Users should automatically capture their current location when raising a Health & Safety incident in Now Mobile.
  • Agents should be able to track the same location in the Mobile Agent app during investigation.
  • The docs URL are not able to access it.

Please let me know the next steps or any additional configurations required to achieve this.

 

 

Regards,

Pasha

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Ankur Bawiskar
Tera Patron

Wednesday

@Imam Pasha 

this is not available OOTB

You need to customize that

Health and Safety incidents are always for the workspace where person is injured and no field agent is involved in fixing that i.e. field agent need not visit that place.

Geo location comes into picture when a field agent is required to travel at the location where issue occured to fix that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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