How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

[Imam Pasha]

Hi Team,

We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).

Has anyone implemented a similar requirement?

• Which plugins need to be activated?
• How do we configure geolocation fields on the Incident form?
• Is there a way to achieve this in Now Mobile using action-based tracking?
• If the Mobile Location Tracking plugin is not available in PDI, what’s the best alternative?

Any guidance, steps, or examples would be greatly appreciated!

Regards,

Pasha

[Ankur Bawiskar]

@Imam Pasha 

you can try to use native javascript API to see if it picks latitude and longitude of the browser user is currently using

-> create 2 variables of type string to store latitude and longitude and hide it always using UI policy

-> create onLoad catalog client script which sets this hidden variable from portal while user submits

-> then use record producer script to store those in target field names from those variables

Note: users will have to allow location access from browser settings then only this works

It worked for me

function onLoad() {
    if (navigator.geolocation) {
        navigator.geolocation.getCurrentPosition(
            function(position) {
                var lat = position.coords.latitude;
                var lng = position.coords.longitude;
                // Set values in form variables (adjust variables names)
                // g_form.setValue('u_latitude', lat); 
                // g_form.setValue('u_longitude', lng);
                g_form.addInfoMessage('Location captured: Lat ' + lat + ', Lng ' + lng);
            },
            function(error) {
                g_form.addErrorMessage('Geolocation failed: ' + error.message + '. Enable location services.');
            }, {
                timeout: 10000,
                enableHighAccuracy: true
            }
        );
    } else {
        g_form.addErrorMessage('Browser does not support geolocation.');
    }
}

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Imam Pasha]

Hi Ankur,

Thanks for proposing the solution it’s working for me as well.

I’m trying to implement something slightly different:
On my Incident form, I have a Location field (referencing cmn_location).
Based on the selected Location, I need to automatically display the User’s Location.

Essentially:

User selects a Location (from cmn_location)
Another field should show the location of the user (caller) or the related user-location field

This functionality we need in NowMobile.
If you could guide me on how to populate the user location when the Location field changes, that would be very helpful.

Thanks!