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How to enable KPI in PA workspace

Servicenow lear
Tera Contributor

‎08-22-2024 06:55 AM

Hello Everyone ,

 

My management has a requirement to track KPIs in PA Workspace.

How do I enable them so that they start tracking those KPIS for iTSM.

Servicenowlear_0-1724334935365.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-22-2024 06:59 AM

Hi @Servicenow lear 

 

KPI is are like reports ( not exactly), you need to create these reports in PA and add in the dashboard. You can do the Micro certs in PA in Now Learning to understand more about same.

 

https://www.youtube.com/watch?v=KpLWd44uOR8

 

https://www.youtube.com/watch?v=xpwLWlpv6AA

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Performance Analytics | Create your first indicator
Performance Analytics | Create your first indicator
youtube.com/watch?v=xpwLWlpv6AA
Explains the different types of indicators that you can create for Performance Analytics in the ServiceNow platform, and demonstrates the process for creating manual, automated, and formula indicators. This video covers: 00:00 Intro 00:40 What are indicators? 02:14 Types of indicators 06:02 ...
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