How to enable "Save as Draft" OOB functionality

erikacuare
Tera Contributor

Hi! I need some help. I’m currently working on the Greenfield project and handling a story related to “Enable global property – Save as Draft.”
One of the acceptance criteria states:
“The ‘Save as Draft’ option is enabled in the catalog.”

However, after reviewing the product documentation (Service Catalog properties), I found that there is no existing property that enables “Save as Draft” in the Service Catalog.

 

Is there an OOTB way to configure this feature?

 

erikacuare_1-1768451303986.png

Thanks.

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@erikacuare 

you should create a property for your portal and set it as True

glide.sc.enable.save_as_draft.sp -> true

Then at your catalog item ensure Hide Save as Draft - False

AnkurBawiskar_0-1768452987562.png

I could see OOTB it's there for those portals

AnkurBawiskar_1-1768453036002.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@erikacuare 

you should create a property for your portal and set it as True

glide.sc.enable.save_as_draft.sp -> true

Then at your catalog item ensure Hide Save as Draft - False

AnkurBawiskar_0-1768452987562.png

I could see OOTB it's there for those portals

AnkurBawiskar_1-1768453036002.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

erikacuare
Tera Contributor

Hi Ankur,

Upon checking all these properties, this is also set is true. And I set to false the 'Hide Save as Draft - False'  but still no 'Save as Draft' appear.

erikacuare_1-1768458994722.png