How to enable save as draft for catalog items

[MohammedYaseen]

Hi All,

I want to know how to save a catalog form in draft. I am using a customised portal so its not enabled by default.

I saw the post by Robert, but need some more details

Thanks

[Mark Roethof · Accepted solution]

Hi there,

When on Washington DC release, this is out-of-the-box functionality. If you have a portal with a custom suffix, you do need to add a system property for this yourself.

"- System Property "glide.sc.enable.save_as_draft.portal." followed by the URL suffix of the Service Portal the user is on."

I've described this in this article of mine:
https://www.servicenow.com/community/developer-articles/save-catalog-items-as-draft/ta-p/2855484

A common blocker for new functionality like this is... when customers have cloned widgets and are not updating there widgets with upgrades. You might be working with widgets of years and years back, which don't have the newer functionality, like in this save as draft. Thats one the things with cloning widgets: you clone it, you own it! So you need to merge the updates, or manually update your widgets. A thing I see at customers, hardly being done 😢

[MohammedYaseen]

Hi Mark,

Thanks alot. I was able to enable to save as draft for my portal. 

But when click to view the draft form, it is giving me option only to view Open and closed request. 

I dont see the Submitted Drafts sections

How to enable this view for My requests ?

[EfrainR]

Hello Mark, after reading your article and attempting to enable the save as draft feature on a dev instance, I'm still a bit unsure on what the URL suffix is. Here is the URL to the service catalog page on the dev instance and I would appreciate it a bunch if you could tell me which part the suffix is: 

https://dev252491.service-now.com/now/nav/ui/classic/params/target/catalog_home.do%3Fv%3D1%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default%26sysparm_view%3Dcatalog_default, Thanks a ton!