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How to Enable Two-Way Integration Between ServiceNow and MS Teams?

hana0118
Tera Contributor

‎12-04-2024 01:10 AM

How can we implement an integration between ServiceNow and MS Teams to send actionable notifications to users? Specifically, we want to associate the content of replies or attachments sent by users in MS Teams with records in ServiceNow.

So far, we have figured out how to establish the integration between ServiceNow and MS Teams and how to send messages from ServiceNow to MS Teams. However, we are unsure how to enable actions or inputs from MS Teams back to ServiceNow.

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Community Alums
Not applicable

‎12-04-2024 02:26 AM

Hi @hana0118 ,

Please follow these links :

https://www.youtube.com/watch?v=HX1jWwwLtlM

https://www.servicenow.com/docs/bundle/xanadu-conversational-interfaces/page/administer/virtual-agen...

 

Top 5 Tips for implementing ServiceNow for Microsoft Teams
Top 5 Tips for implementing ServiceNow for Microsoft Teams
youtube.com/watch?v=HX1jWwwLtlM
Are you thinking about integrating your ServiceNow solutions, like Employee Center and Virtual Agent, with Microsoft Teams? Then, you don't want to miss this opportunity to hear from customers and partners who have successfully implemented ServiceNow for Microsoft Teams. Learn what worked, or what
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