how to fetch the question and from reply email body. based on answer trigger next action

[swapnali ombale]

my requirement is based on condition we need to send email to customer in that email we need to ask 4 question to the customer how to add question in email body? if they replied than how to get those question answer and based on answers i need to do next action

[Srikanth_9]

Hi @swapnali ombale,

Refer:

How to read body text in Inbound EMAIL Flow - ServiceNow Community

How to Parse Email Body text using Inbound Email i... - ServiceNow Community

Solved: Advanced Parsing of Emails for Inbound Email Actio... - ServiceNow Community

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.