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How to filter knowledge bases in "Knowledge article template selector" in Agent workspace ?

simpleQubs
Tera Contributor

‎04-19-2026 08:14 AM

Hello,

 

I’m having trouble filtering the Knowledge Base list in the Knowledge Article Template Selector within the child table of kb_knowledge in Workspace. I want to display only specific, relevant knowledge bases based on the selected child table.

At the moment, all knowledge bases are being shown regardless of the table.

 

 

simpleQubs_0-1776611239725.png

Please help me to filter knowledge base, based on the table.

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simpleQubs
Tera Contributor
In response to Naveen20

‎04-20-2026 07:40 AM

@Naveen20 I have tried to update an existing script, but it is an Out-of-Box (OOB), read-only file that does not allow modifications. Is there an alternative way to approach this? 

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