How to fix "upgrade failed" error on mid server status?

[shabbir5]

Hi All,

last saturday we upgraded our instance from Rome to Tokyo.

and we encountered an issue in mid server status , and the issue is mid server status is showing as "upgrade Failed"

and on mid server issues tab we found below information

1)Aborting the mid server upgrade due to pre upgrade check failure : The host machine does not meet the minimum requirement to upgrade the mid server. MID server upgrade is not supported on 32 bit host (issue source : upgradecheck)

2)32 bit mid servers are not supported 

Please help here me to fix this issue

@Ankur Bawiskar  please help here and provide your inputs

thank you,

Shabbir

[New Developer_S]

Hi,

Servicenow MID Server offering will no longer support with 32 -bit systems.please refer the link below for further information.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863694

you can take neccesary action depends on the configuration you have.

Please mark this answer as correct and helpful if it addresses your problem.

[Ankur Bawiskar]

@shabbir5 

Other member has already mentioned the point.