How to get a business rules to run only on the first time an incident is set to Resolved state?

Renata C · ‎04-12-2019

I have a business rules that I need to run only on the first time an incident is set to RESOLVED state, if it goes back to any other state and then it is set to resolved again I don't wan't the business rule to run on it again.
I thought of a few ways but no luck so far, at this point I am doubting my knowledge on BRs, any help is appreciated.

Renata C · ‎04-15-2019

Yes, that is something I was trying to avoid, but it is the easiest way to do this. Thank you for replying.

View solution in original post

Rahul Kumar17 · ‎04-15-2019

hi

save the resolved field value to any other field

and check the field value is empty then business rule run other wise didn't run my business rule

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar