How to get approver name in the servicenow chatbot

gundavinay
Tera Contributor

‎12-09-2024 10:03 PM

How to get approver name of the requested item in the servicenow chatbot

 
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AshishKM
Kilo Patron
Kilo Patron

‎12-09-2024 10:06 PM

Hi @gundavinay , 

You have to query over sysapproval_approver table with condition matched with said RITM.

Are you getting any other RITM information in Chatbot.

 

-Thanks,

AshishKM


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