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How to get incident list response from AI bot?

Bryan Santos
Tera Contributor

‎09-28-2025 08:46 PM

We are using now assist Virtual agent Now Assist and would like to get a list of incidents as a response from a bot. How can I achieve this?

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Bhuvan
Giga Patron

‎09-28-2025 09:19 PM

@Bryan Santos 

 

Refer below video for the steps to configure

 

https://www.youtube.com/watch?v=AXG69-EqWSo

 

https://www.youtube.com/watch?v=g4wIrbAvqy8

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

Rafael Batistot
Kilo Patron

‎09-29-2025 03:35 AM

Hi @Bryan Santos 

The document might help you 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/now-assist-i...

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