Developer

Flow Designer have to run with out in activate Businessrules

Hello Community, I am facing an issue with Flow Designer. When I run the flow, it does not execute due to a Business Rule. If I deactivate the Business Rule, the flow works as expected.However, I need to run the flow without deactivating or deleting ...

Question

How to Generate RCA in structured format using ServiceNow's GenAI (Now Assist) ?

Hi Guys, I have a requirement where I have to use ServiceNow’s GenAI (Now Assist) to automatically -Summarize work notes andGenerate Root Cause Analysis (RCA) (in structured format e.g., “Issue–Impact–Fix–Prevention”) statements from incident or prob...

Question

Want a FREE pass? now[dev]26 November 4–5, 2026 in-person at the San Jose Convention Center

NorCal! Do you want free entry to NowDev?! Registration for now[dev]26 is officially open, and we want you in the room. The first 5 commenters will receive a FREE pass! This is two days of real builds, worked side by side with the engineers an...

blog

No Default Landing Page rendering for just 2 Users post Australia Family Upgrade

Post Australia family release upgrade (Patch 7), two (2) users only who have not been able to load their landing page. Eventually, sometimes, the PA dashboard will display after a long wait but the application and top menus never render. There is ...

Question

URGENT - Instance offline, facing 502 Bad gateway - Your PDI: dev398198

Dear Team, I have a very important meeting later today, where I need to present my developer instance of Service Now that has all my worked stored in it. It was working just a few hours ago but now it says offline. IF I refresh, it starts refreshing ...

Question

Transform Map to Compare Loaded Data with CI's IP address

I am loading some data into our CMDB from a third party application that has a server name, IP and some other information that isn't in our CMDB. I am using the IP address as the coalesce field. The IP addresses for these items in the CMDB are not ...

Question

How to consume SAP Ariba REST api from ServiceNow, and by the integration what details we can get

I want the details how to integration SAP Ariba with ServiceNow and what details from Ariba to ServiceNow shall we get.

Question

SIR workspace - Add custom button on playbook

We are trying to add a button similar to "Skip" to the Playbook, such as "Continue" or "Complete".I was able to locate the existing Skip button. However, when I used Insert and Stay, the record remained read-only, so I wasn't able to use that approac...

Question

CSM workspace UI builder

Hi Everyone,I have created a custom CSM Workspace using UI Builder and configured the following components:Created a custom CSM Workspace.Created a Record Page using the out-of-the-box (OOB) CSM Default Record page.Created and configured a List Page ...

Question

Set Character limit on Multi-line Variables for 4 variables

Set Character limit on Multi-line Variables for 4 variables : We have 4 different variables in a catalog form where we have to set limit for them for eg : Description(400), Name(250), Stock(350), Lines(380) how to achieve this pls let me know with le...

Question

PDI dev181452 remains Offline – 502 Bad Gateway (snow_adc)

When I access the instance URL, I receive the following error:502 Bad Gateway – snow_adcAdditional details:PDI Name: dev181452Instance Version: AustraliaBuild Agent: InstalledServiceNow Studio: InstalledApp Engine Studio: InstalledView History: No Ac...

Question

Auto-Approve Manager Approval if No Response Within 5 Days

Hi Community,I'm developing a catalog item where, after submission, the request goes to the user's manager for approval. If the manager does not respond within 5 days, the approval should be auto-approved and the request should move to the next level...

Question

How to change the Title of KB Article

Hi Everyone,How can I edit the Title/short description of an existing KB Article. Does it require any extra roles or they cannot be edited or is there something else.Kindly help me with this.Regards,Dhruv Khandelwal

Question

Migrate Jira–ServiceNow Integration to OOB Jira Spoke with OAuth 2.0

Hi ALL, We are currently planning to transition our existing custom Jira–ServiceNow integration to the Out-of-the-Box (OOB) Jira Spoke (Integration Hub) and upgrade our authentication mechanism to OAuth 2.0. I’d appreciate guidance from the community...

Question

Instance Upgrade Timeline Question

Hi everyone, I wanted to ask the community regarding the typical timeline for an instance upgrade or maintenance window. In your experience, how much time does it usually take for a Personal Developer Instance (PDI) or standard environment to fully u...

Question