How to get "Email body" to the "comments"

[F_bio Santos]

Hi everyone Im trying to use an "Inbound Email Action" to get what the user writes on the "Email body" to the "comments" I have been trying to use the "email.body_text" but for some reason it just does not work, it is actually breaking the code ... can anyone help with this?

Code:

		if (email.subject.indexOf("reject") >= 0) {

			current.comments = 'Rejection Cause: ' + email.body_text;
			current.active = false;
			msgArray.push(displayValue);
			current.u_rejected = true;
			current.update();
		}
		if (email.subject.indexOf("approve") >= 0) {
			current.u_approved = true;
			msgArray.push(displayValue);
			current.update();
		}

[Colin Doyle]

Does your action have create/write access to the table it is targeting?

[F_bio Santos]

Yes, could the problem be that the "Additional comments" are "Readonly" ?

[Anubhav24]

Hi @F_bio Santos ,

If you are referring to Additional Comments , they are stored in sys_journal_field , hence if you are updating comments for a RITM or Incident you might want to first update it in sys_journal_field.

Please mark helpful/correct if my response helped you.

[F_bio Santos]

Hi @Anubhav24 I dont want to update an already existing one, I want to create a new entry wityh the "body" of the email