How to get the RITM number from the Catalog Task in Business Rule

ursnani · ‎07-20-2017

HI,

I have a business rule in place on sc_task table and now I want to send the RITM Number that is present in TASK.

Currently i am using current.request_item.getDisplayValue(); But its not sending the RITM numebr instead its sending the TASK number.

Can anyone please help me.

Shishir Srivast · ‎07-20-2017

Hello,

You need to do GlideRecord on sc_req_item table to get the RITM #. sample code like below should help you.

(function executeRule(current, previous /*null when async*/) {

var gr = new GlideRecord('sc_req_item');

gr.addQuery('sys_id', current.request_item);

gr.query();

if(gr.next())

{

current.u_request_number = gr.number;

}

})(current, previous);

Shishir Srivast · ‎07-20-2017

if you are looking to get the RITM number then gr.number should work.

ursnani · ‎07-20-2017

HI

thanks Its working As expected

Raghu Loganatha · ‎07-20-2017

Hello Ursnani,

Can you try using this current.request_item.number; or current.request_item.number.getDisplayValue();

~Raghu.

abhishekdash · ‎07-20-2017

Hello Ursnani,

I did the same thing and it works for me:

gs.addInfoMessage("The RITM number is:" +current.request_item.getDisplayValue());

Here is the BR and the Information on the SC_TASK:

Can you check on sc_req_item dictionary entries and verify which field has "Display = True"?

That might be one of the reasons for this issue.

Thanks,

Abhishek

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