How to get UI Macros working in Workspace

[Jamy1]

In Classic UI, we have places where icons (UI Macro) are next to reference fields. When pressed upon, some action takes place.

In Workspace, the icon doesn't appear and as such, our users are not able to use the functionality that was given by the button. 

The icon button acts as a shortcut to perform certain actions. We'd like to have this icon button next to the field if possible. Is there a way to enable this or an alternative approach?

Example of the icon is attached.

[Ankur Bawiskar]

Hi,

in workspace UI macros/Jelly is not supported.

check this

Agent Workspace Phone icon customized to show next to a reference field are not working

regards
Ankur

[Jamy1]

Hi Ankur, 

Appreciate the response! Do you know an alternative or a path forward?

Thanks!

[Ankur Bawiskar]

Hi,

check the link I shared above.

regards
Ankur

[Jamy1]

Hi Ankur,

I looked at the link and it didn't provide a workaround. "The development team has reviewed this extensively and this is not possible in Classic Agent Workspace."

I was hoping if you knew of something that can serve as an alternative.

Thanks,
Jamy