How to get user's browser and operating system from record producer

[ritaaudi]

Hi: In a record producer for incident, I need to record the user's browser and operating system. Can I look that up in the business rule? Any idea how? Thank you!

[ritaaudi]

HI Harsh: That worked for me too just using it in a business rule. Is there a property for operating system? Thank you!!

[Harsh Vardhan]

have you checked the thread that i have mentioned above?

as TrevorK has mentioned about "navigator.platform" property. you need to use that to get the OS information.

Thanks,

Harshvardhan

[ritaaudi]

Yes, thank you both, but I can't use navigator.platform in business rule. What would I need to put in the property below if I want to look it up from the business rule:

gs.getSession().getProperty('xxxxx');

[Harsh Vardhan]

I am not sure if it's possible through that way or not.

but may i know why do you want to write business rule for getting browser and os version details.

If we can achieve it through catalog client script .

i tried with script below.

function onLoad() {

    //Type appropriate comment here, and begin script below

alert(navigator.userAgent);

}

User agent - Wikipedia

User agent strings are presented in different formats by the various browsers. To understand the user agent strings for each browser, view the browser documentation.

• Internet Explorer: https://msdn.microsoft.com/en-us/library/ms537503(v=vs.85).aspx
• Firefox: https://developer.mozilla.org/en-US/docs/Web/HTTP/Gecko_user_agent_string_reference
• Chrome: https://developer.chrome.com/multidevice/user-agent
• Additionally, try http://useragentstring.com/. Add a user agent string, and the browser version and analysis is presented.

Hope it will help you.

Thanks,

Harshvardhan

[ritaaudi]

Hi: Basically I have no need to display this info on the client side. I just need to save it on the incident custom fields I created. I went ahead and used the client script for the os. Thank you very much for your help!