How to give option to remove value after insertion in create incident record producer

[Alon Grod]

Hi,

I have two fields in my 'Create Incident' Record Producer:
1) Service
2) Service Offering

Both of them are related to each other and Im using advanced reference qualifier for both of them. When the user chooses one of them and then choose the other one, he does not have the option to click 'X' and remove the chosen value. The only way to choose to new values is to refresh the page, how can I give the user option to remove the chosen value.

 

 

[OlaN]

Hi,

Is this behavior unique to this record producer, or is it something that happens on other items also?

Could you give some more details on how the variables are dependent/related on each other?

If all other things fail and you cannot get it to work to allow the user to clear out existing values, you could add a checkbox to allow the end user to clear the values. All it would do, (through a client script) is to clear the value of the two reference fields when checked.

[Alon Grod]

@OlaN  its only for these two fields because im using advaced ref qualifier which using return sys_idIN some List and according to that display values to the user to choose. In the backend it gives me the option to clear the value even after choosing but in the portal I cant clear the value. Is there any way to clear the value?

[OlaN]

Using an advanced ref qualifier does not change the fact that a user can clear out a selected value.

That's why I'm curious if this is unique to this item, or if it occurs on other items also.

It seems like you have some customization in place that prevents the user from clearing the value.

[Alon Grod]

@OlaN maybe its because the containers that I use? and the fact the the contextual serach and ai are out side the containers?