How to give option to remove value after insertion in create incident record producer

Alon Grod
Tera Expert

Hi,


I have two fields in my 'Create Incident' Record Producer:
1) Service
2) Service Offering

Both of them are related to each other and Im using advanced reference qualifier for both of them. When the user chooses one of them and then choose the other one, he does not have the option to click 'X' and remove the chosen value. The only way to choose to new values is to refresh the page, how can I give the user option to remove the chosen value.

 

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5 REPLIES 5

I really can't see how the containers would affect the ability to clear out a value in a reference field. Seems unlikely.

What happens if you disable one of the reference fields, for example Service Offering, will a selected value still be unavailable to clear/change on the remaining reference (Service)?