How to give write access for standard change templates?

[hemanth16]

I need to give access for Itil user to edit the standard change template 

Any suggestions ?

[Pedro Grilo1]

Hi,

I believe the change templates should not be edited directly.

Instead, they should go through the modify process described on the docs:

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/change-management/task/manage-standard-change-template.html

I hope it helps!

Pedro

[hemanth16]

Hi Pedro I can modify only one time when user I selected this template can I edit this one in form ?

[Pedro Grilo1]

Hi!

It is stored in a specific format as for any other template in the platform. Not a typical form field having a dictionary entry.

You can look at sys_template table and find your template there. On the sys_template record you will have a template field with the definitions.

I hope it helps!

Pedro