How to hide a particular choice (like "Closed") from the list view choice dropdown in ServiceNow?

sndevastik
Tera Contributor

I have a requirement to hide a specific choice (e.g., "Closed") from the list view choice dropdown in the Incident table, but only for ITIL users. I’m aware we can restrict updates using onCellEdit client scripts or before business rules, but here the need is to actually hide the option, not just restrict it. Is there a way to achieve this?

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