Developer

Confirgure Cell Context Menu in Project Workspace

Hello everyone, In the Project Workspace, when you open a project and go to the “Planning” menu, a table of subprojects and tasks appears. The component used for this view is “SN Task Planner 1.”When you click the context menu (three dots) in a cell—...

Question

Teams Chat is not returning any response

I have implemented the M 365 Integration using the following KB Article, the Employee Center works fine and I'm able to submit tickets and access everything from Teams but the Chat does not return any response. I have a case open in HI but no real up...

Question

Reference field shows “No records found” when using ref_ac_columns_search=true on Record Producer

Hi,I am trying to populate Asset records based on a Product Model condition. I have configured a reference qualifier and added the following variable attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=serial_number;display_name,ref_ac_c...

Question

When AI Can Write a Thousand Answers, What's Yours Worth?

Key takeaways A community post is worth the decisions in it: what you tried, what you ruled out, and why.The more generated content gets published, the less real experience the next developer has to learn from.Using AI to help you write is fine. Hid...

blog

Can Change approval policies co exist with custom approvals

Hi all, We have custom approval functionality developed and we also want to be able to also use approvals configured using the change approval policy functionality. Is this possible to do as we have been advised that a hybrid approach to approval gen...

Question

Servicenow Export to powerpoint templates not populating

Hi there I am having some trouble configuring the export to powerpoint functionality. When I try to pull date from related tables (Risks, Issues, Actions, Decisions, Change Requests) it always comes blank. I am trying to create a table (screenshot b...

Question

Troubleshooting Flow Designer: "Error while retrieving Connection Record for Connection ID"

Issue When executing a Flow Designer action that relies on a Spoke connection, you may encounter the following error: There was an error executing the Action: Bad Request. The current operation ended in state: ERROR. Detail: Error: Error while r...

Article
Integrations

Highlight vip user in "service workspace operation" BEFORE record is saved.

Currently (Screenshot), within the "Service Operation Workspaces" the VIP flag is displayed for VIP users "AFTER" the record is saved (below). The Requirement: VIP flag to show up on the user field BEFORE the record in saved so that agents know user...

Question

Getting error when i am trying to look up group from servicneow to Entra

Hi all,I have a requirement to add user to group when a request is submitted. We have installed Microsoft Entra ID spoke and able to fetch Token as well.We also have group persmissions as well in Entra. When we test with look up group action its givi...

Question

How to prevent past date selection on a GRC Control Attestation metric field?

Hi everyone, I am working with GRC / IRM Control Attestations. I have added a custom question/metric of type Date called "Target Date".I need to enforce a validation rule that prevents users from selecting a past date when completing the attestation....

Question

Using Microsoft Entra ID to Secure ServiceNow Integrations

Recently, I worked with a client that wanted to modernize how ServiceNow integrations were authenticated. Over time, multiple interfaces had been implemented using a mixture of local service accounts and integration-specific credentials. Each interf...

blog

Are the business rules going to run when doing an import on cmdb_ci table

I am currently performing updates on the CMDB CI table through Transform Maps. Could you please confirm whether all applicable Business Rules will be triggered during the data transformation process?

Question

Resolved! Add hyperlink to Client Script message

Odd request - I need to add a "Click here" option in a client script message to replace a UI Action.I'm been trying to mess around with it and I know its possible, because I've seen it before. Script sample if (distance < 0) { clearInterval(x); ...

Question
Script Debugger
Scripting and Coding

Resolved! How can i add a Demand and project tables to Service Operations workspace search

I want to add Demand and Project tables like source to my Service Operations workspace search. I want to use short descriptions for searching the tickets. Currently this function is working for incidents and RITMs. Now I want to add Demands and Proje...

Question

Flow Designer

The purpose of the flow shown in the screenshot is to assign a newly created DMNTSK to the user that has not closed a task very recently and has nothing assigned. For example, if the flow action #6 returns 3 records, I need to select the oldest one ...

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