How to Hide the Activity box after closed the Requested item on the Customer Service portal?

karishma shaik
Tera Contributor

‎02-12-2024 02:04 AM - edited ‎02-12-2024 02:10 AM

Hi All,

 

 

I have a requirement based on the customer service portal ?  How to hide the activity tab Box in standard ticket tab widget after closed the requested item based on the particular role user in the customer service portal 

 

 

karishmashaik_0-1707732252244.png

 

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11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2024 02:16 AM

Hi @karishma shaik 

 

Not sure but try with UI policy if it work, bcz is is separate way.

 

LearnNGrowAtul_0-1707732954532.png

 

 

have a look here.

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Dr. Atul G. - Learn N Grow Together
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karishma shaik
Tera Contributor
In response to Dr Atul G- LNG

‎02-12-2024 03:40 AM

Hi Atul,

 

hide the rich text editor for the particular role based users how can I achieve this through ticket Configurations

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to karishma shaik

‎02-12-2024 03:50 AM

Hi @karishma shaik 

 

I doubt we can achieve this easily , as need to create UI policy on this standard Ticket. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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dhanu3
Kilo Sage

‎02-12-2024 03:58 AM

Hi @karishma shaik 

Do you want to hide complete activity tab or only comment box?

 

Regards,

Dhanu

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