How to Hide the Activity box after closed the Requested item on the Customer Service portal?

[karishma shaik]

Hi All,

I have a requirement based on the customer service portal ?  How to hide the activity tab Box in standard ticket tab widget after closed the requested item based on the particular role user in the customer service portal 

[karishma shaik]

Hi,

Comment box 

[karishma shaik]

Hi Dhanu,

Not Activity tab, comment box read-only or hide for closed tickets based on the particular role

[dhanu3]

Then use write ACL on comment field on sc_req_item table to make it read-only when state is closed and for required roles

[dhanu3]

@karishma shaik Please update if this solution worked for you.

Please mark this comment as Correct Answer/Helpful if it helped you.

[karishma shaik]

Hi Dhanu, 

I need rich text box is read-only in customer service portal.

below attached screen shot