How to Hide the Activity box after closed the Requested item on the Customer Service portal?

[karishma shaik]

Hi All,

I have a requirement based on the customer service portal ?  How to hide the activity tab Box in standard ticket tab widget after closed the requested item based on the particular role user in the customer service portal 

[dhanu3]

@karishma shaik 

So rich text box is comment box only right? It is just updated to rich text box for portal but backend field is comment only. If you create ACL on comment field of RITM table then it should hide this comment box for users from portal as well as native view.

You don't want to make it readonly on native view? If yes, then please mention why.

Have you tried using ACL and what are the other ways you have tried.?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Dhanu

[karishma shaik]

Hi Dhanu,

This is not related to native UI, It's related to portal side, how can I achieve this.