How to implement ratings and reviews functionality to catalog items in service portal?

vishnu1891
ServiceNow Employee
ServiceNow Employee

‎02-23-2018 02:18 PM

The users are able to order catalog items from Service Portal. But we want a functionality to enter reviews and rating to the ordered items. Any suggestions?

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11 REPLIES 11

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

‎02-23-2018 02:30 PM

Hi,

I would probably just look into how these features are made in the knowledge articles and adopt that into catalog items as well. I should be fairly easy to do that.

seanphelan
Tera Expert

‎02-23-2018 02:35 PM

We had the same requirement for ideas.  I just duplicated the tables and logic used for knowledge feedback but the reference fields were linked to the idea table vs the knowledge table

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I then wrote a widget to display the values

find_real_file.png

find_real_file.png

and the summary like this

find_real_file.png

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Srishti5
Tera Contributor
In response to seanphelan

‎11-02-2020 07:59 PM

Can you please help with widget script for reference as I'm trying to implement same functionality.

 

Regards,

Srishti

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Sony4
Giga Contributor

‎10-22-2018 10:37 AM

How to do it for the service catalog.

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