How to implement ratings and reviews functionality to catalog items in service portal?

[vishnu1891]

The users are able to order catalog items from Service Portal. But we want a functionality to enter reviews and rating to the ordered items. Any suggestions?

[Uday12]

Hi Harshit

Thank you for the suggestion! I tried to implement the solution by following the steps you have mentioned above. I added the widget as a variable in the catalog item and am able to see it. However, on clicking the 'Submit' button, nothing happens.

I could not however use the widget in the service catalog page. Could you please guide me on how to do that?

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In Step 2: Cloned the widget "KB Article Comments" and used it in page Service Catalog. Edited the text to "Rate this Catalog Item" in HTML part of widget.

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Also, I want to create a similar widget for creating an incident from the catalog item page. Could you please help me with that as well. Thanks in advance!

Regards,

Uday

[adaomoji]

Hello @Uday12 , were you able to create the widget to allow voting? I am currently working on the same and am stuck on the script, as it does not save the votes back to my table.