How to include variable editor variables in Email notification

[Mrman]

Hi All,

I have configured the variable formatter and added a Section on HR case record to show the Record producer variables submitted by employee on to the HR case as shown below . 

Please help me with a requirement to include these variables under 'Case details submitted' section in the Email Notification sent to the employee when case is submitted .

I am not finding a way to call these variables in Notification , please guide.

[Allen Andreas]

Hi,

You can access those variables in the notification by using format like:

${variables.VARIABLE_NAME}

So if those are static variables, always there, you could write in notification:

Requested for: ${variables.requested_for}

Where "requested_for" is the name for the Requested for variable. 🙂

There are other ways too through using mail script, etc. but see if that works for you?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Mark Roethof]

Hi there,

Is this for a Notification which always contains the same variables? Or might the variables differ/be dynamic/etc?

If it contains the same variables:
See the answer from Allen.

If the variables differ upon situation/dynamic etc:
You could set up a mail script. Mail script which retrieves all available variables and generates a summary or similar. For example see this article which I wrote a while ago, to create a summary of variables. This is just a way to achieve it, there are multiple ways. To you could use something similar within an email script.
Generate Catalog Item Variables summary

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mrman]

The variables in the Variable editor changes for each case created and we need to show the variables present on the Record in email notification. 

Please let me know if this will work for Record producer variables and in Scoped application .

[Ankur Bawiskar · Accepted solution]

@ramamr 

You need to use email script for this

Name: show_variables

Script:

(function runMailScript(current, template, email, email_action, event) {

	// Add your code here

	template.print('Variables: <br/>');
	
	var variables = current.variables.getElements(); 
	for (var i=0;i<variables.length;i++) { 
		var question = variables[i].getQuestion();
		var label = question.getLabel();
		var value = question.getDisplayValue();
		if(label != ''){
			template.space(4);
			template.print('  ' + label + " = " + value + "<br/>");
		}
	} 

})(current, template, email, email_action, event);

Then include it in the email notification like this

${mail_script:show_variables}

Regards
Ankur