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How to increase subject field length in email notifications

sandeepm0350565
Tera Contributor

I just increased the max length in Table { Email [sys_email] }to 255 and then to 1000 still in my email logs the subject line message is get truncating . Am i missing any thing ...plz help me out guys

Thanks&Regards

sandeep

7 REPLIES 7

On new ServiceNow versions, it does not make sense anymore.

The subject field in servicenow can contain variables. Those variables are identified by names and doing so those names have size. A variable name's length does not induce the size of the text inside the variable. Forcing a size of 255 on this field prevent people to use large named variables in the subject. Or force to build the whole subject content in a separated script.

 

salu
Mega Guru

Did you got the solution for this?


I reccomend you to open an Idea for this.


If this post was helpful, I would appreciate if you marked it as such - thanks!

Best
Daniel