How to insert the VIP into the incident form

[lindawong]

Hi

I am trying to insert the VIP Checkbox from the sys_user table onto the incident form and am having trouble.   Can someone point me to a site where I can read on how to do that?

Thanks

Linda

[SanjivMeher]

Hi Linda,

You call use form layout to add the vip flag.

Expand the caller field, and then move the vip flag to the right bucket.

[darius_koohmare]

Hi Linda,

Right Click the incident form header and select Configure -> Form Layout

Then click the caller field in the left column (should be green with a [+]), and press the [+] option in the center of the boxes.

Find the VIP field from the expanded fields, and move it to the right onto your form.

[Ivano B]

Hi Linda

I think you don't need that. OOB the system will highlight the user as VIP directly.

Showing something like this.

Is this not enough ?

Cheers

R0b0

[lindawong]

Thanks everyone!

Linda