how to integrate Servicenow with salesforce from scratch , need to create REST API .
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ā03-21-2022 11:25 PM
how to integrate ServiceNow with Salesforce from scratch , need to create REST API .
Kindly tell steps
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ā01-16-2024 12:52 AM
To integrate ServiceNow with Salesforce from scratch using REST API:
1. Create REST APIs in both ServiceNow and Salesforce.
2. Define endpoints and data structure.
3. Configure authentication for secure communication.
4. Use Skyvia for easy mapping and data synchronization between platforms.
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ā01-16-2024 02:43 AM
Sure, here are the steps to integrate ServiceNow with Salesforce using REST API:
1. **Create an Application in Salesforce:**
- Log into Salesforce.
- Navigate to Setup -> App Manager -> New Connected App.
- Fill in the necessary details like App Name, API Name, Contact Email.
- In the API section, enable OAuth Settings.
- Add https://.service-now.com/oauth_redirect.do in the Callback URL.
- Select all OAuth Scopes and add them to the Selected OAuth Scopes.
- Click on Save.
2. **Get Consumer Key and Consumer Secret:**
- After saving the Connected App, you will get the Consumer Key and Consumer Secret.
- Save these details as they will be used in ServiceNow.
3. **Create an OAuth Entity in ServiceNow:**
- Log into ServiceNow.
- Navigate to System OAuth -> Application Registry.
- Click on New -> Connect to third party OAuth Provider.
- Fill in the necessary details like Name, Client ID (Consumer Key from Salesforce), Client Secret (Consumer Secret from Salesforce).
- In the Default Grant type, select Authorization Code.
- In the Redirect URL, add https://.service-now.com/oauth_redirect.do.
- Click on Submit.
4. **Create a REST Message in ServiceNow:**
- Navigate to System Web Services -> Outbound -> REST Message.
- Click on New.
- Fill in the necessary details like Name, Endpoint (Salesforce API endpoint).
- In the Authentication section, select OAuth 2.0.
- In the OAuth profile, select the OAuth entity created in the previous step.
- Click on Submit.
5. **Create a REST Method:**
- In the REST Message created in the previous step, create a new HTTP Method.
- Fill in the necessary details like HTTP Method, Endpoint.
- Add necessary parameters if required.
- Click on Submit.
6. **Test the Integration:**
- In the REST Message, click on Test related link.
- Select the HTTP Method and click on Test.
- If everything is configured correctly, you should be able to see the response from Salesforce.
Please note that the actual steps might vary slightly based on the specific requirements and the version of ServiceNow and Salesforce.
nowKB.com