Hello Sir/Madam,
We have new requirement to integrate out application with Service Now to show screen pop in agent workspace when agent phone rings for incoming call.
As of now, we don't have softphone integration with Service Now. We capture agent phone ringing events on client application. After capturing the phone ringing events on client application, we need to show screen pop in agent workspace of service now. As per our understanding we need to do this using OpenFrame API.
We are planning develop partner application which will have open frame API code to show some forms and will host in our side. Same partner application will be configured as referrer URL in OpenFrame Configuration URL.
For example our URL in open frame configuration is https://host:port/partner.html?clientid=5ca7e8121e9aff800aee51c37141e5a4&referrer=https://instance.service-now.com
But our doubt is how client can invoke this? Is it using window.open from client application by passing URL as 'https://host:port/partner.html?clientid=5ca7e8121e9aff800aee51c37141e5a4&referrer=https://instance.service-now.com'.
Please let us suggest if there are any other ways to do the same.
Please guide here.
