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How to link RITMS together

MarinaN
Tera Expert

Hi there, 

 

in a flow triggered by a service catalog submission (onboarding) i am submitting other catalog items e.g. : 

Onboarding form gets submitted -> submit catalog item to request a computer 

 

How do I make sure in the related lists of the onboarding all the other RITMs appear too? 

I tried to add a field called "Parent" which is a reference to sc_request in the computer catalog item, and in the flow I am populating the field with the onboarding request number. 

 

 

MarinaN_0-1760599423251.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@MarinaN 

You will have to create another defined Relationship and then show the other RITMs based on common field

Then add that on form with Configure -> Related Lists

Something like this

AnkurBawiskar_0-1760599994895.png

 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader