How to link RITMS together
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4 hours ago
Hi there,
in a flow triggered by a service catalog submission (onboarding) i am submitting other catalog items e.g. :
Onboarding form gets submitted -> submit catalog item to request a computer
How do I make sure in the related lists of the onboarding all the other RITMs appear too?
I tried to add a field called "Parent" which is a reference to sc_request in the computer catalog item, and in the flow I am populating the field with the onboarding request number.
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4 hours ago
You will have to create another defined Relationship and then show the other RITMs based on common field
Then add that on form with Configure -> Related Lists
Something like this
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader