How to make a message appear on a catalogue item for a user that doesn't have access to it

[matthew_hughes]

What we have discovered is that if a user clicks on a knowledge article, if they click on a link to a catalogue item that they don't have permission to view, the following occurs:

From this, it's not very clear that the user doesn't have permission to view the catalogue item.

Does anyone know how I can include a message so that if a user tries to click on a link to a catalogue item they don't have access to, the message explains very clearly that they don't have the required access?

[Dr Atul G- LNG]

Hi @matthew_hughes 

"If a user doesn’t have access to an item, they should not be able to see it. This can be defined in the user criteria.

[matthew_hughes]

Hi @Dr Atul G- LNG  How does I find the user criteria? I'm wanting to have a message for all catalogue items, not just one.

[Dr Atul G- LNG]

Hi @matthew_hughes 

Go to Maintain Items and search for the item.

Scroll down, and you will find the related list available.

[matthew_hughes]

Is there a way though that we can do it for all catalogue items if a user doesn't have access to the catalogue item?