How to make a message appear on a catalogue item for a user that doesn't have access to it

matthew_hughes · ‎04-15-2025

What we have discovered is that if a user clicks on a knowledge article, if they click on a link to a catalogue item that they don't have permission to view, the following occurs:

From this, it's not very clear that the user doesn't have permission to view the catalogue item.

Does anyone know how I can include a message so that if a user tries to click on a link to a catalogue item they don't have access to, the message explains very clearly that they don't have the required access?

Dr Atul G- LNG · ‎04-15-2025

Hi @matthew_hughes

"If a user doesn’t have access to an item, they should not be able to see it. This can be defined in the user criteria.

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Regards

Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer

LinkedIn: https://www.linkedin.com/in/dratulgrover

YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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matthew_hughes · ‎04-15-2025

Hi @Dr Atul G- LNG How does I find the user criteria? I'm wanting to have a message for all catalogue items, not just one.

Dr Atul G- LNG · ‎04-15-2025