How to make a message appear on a catalogue item for a user that doesn't have access to it

[matthew_hughes]

What we have discovered is that if a user clicks on a knowledge article, if they click on a link to a catalogue item that they don't have permission to view, the following occurs:

From this, it's not very clear that the user doesn't have permission to view the catalogue item.

Does anyone know how I can include a message so that if a user tries to click on a link to a catalogue item they don't have access to, the message explains very clearly that they don't have the required access?

[Dr Atul G- LNG]

But, my friend, if the item is not available in the list, the user won’t be able to see or click it, and we don’t need to display a message.

[matthew_hughes]

@Dr Atul G- LNG If the link is available in a knowledge article, they will be able to click on it, but it won't be clear to them that the catalogue item is not accessible to them if there isn't a message to tell them that.

[Dr Atul G- LNG]

Aha, I see the case now. I think that’s the issue—users are accessing the direct link instead of going to the catalog page and ordering the item.

[matthew_hughes]

Hi @Dr Atul G- LNG 

 I want to be generate a message like the one below on my personal developer instance:

[Dr Atul G- LNG]

Hi @matthew_hughes 

This screenshot you got appears when you try to access the item directly. However, in your use case, the user is trying to access the item via a link mentioned in the KB, so this message doesn’t appear