How to make contractor-based Assignment Groups visible in the Dispatcher Workspace selection?
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2 hours ago
Hi everyone,
I am running into a visibility issue with Assignment Groups in the Dispatcher Workspace and could use some guidance.
Instance Version: Xanadu
Current Setup: I have a Dispatcher Group configured to cover a total of 5 Assignment Groups:
3 internal (non-contractor) groups
2 contractor-based groups (containing contractor agents)
The Issue: When using the Assignment Group selection bar in the Dispatcher Workspace, only the 3 internal groups are available for selection. The 2 contractor-based groups are currently filtered out or hidden from the list.
My Questions:
Is it out-of-the-box behaviour to be able to select contractor-based groups directly within the Assignment Group selection bar on the Dispatcher Workspace?
If this is possible, what configurations, UI parameters, or filter conditions do I need to update to make these contractor groups visible for selection?
Any insights or steps to resolve this would be greatly appreciated. Thanks in advance!
