How to make contractor-based Assignment Groups visible in the Dispatcher Workspace selection?

Tejal Patil1 · ‎03-31-2026

Hi everyone,

I am running into a visibility issue with Assignment Groups in the Dispatcher Workspace and could use some guidance.

Instance Version: Xanadu

Current Setup: I have a Dispatcher Group configured to cover a total of 5 Assignment Groups:

3 internal (non-contractor) groups
2 contractor-based groups (containing contractor agents)

The Issue: When using the Assignment Group selection bar in the Dispatcher Workspace, only the 3 internal groups are available for selection. The 2 contractor-based groups are currently filtered out or hidden from the list.

My Questions:

Is it out-of-the-box behaviour to be able to select contractor-based groups directly within the Assignment Group selection bar on the Dispatcher Workspace?
If this is possible, what configurations, UI parameters, or filter conditions do I need to update to make these contractor groups visible for selection?

Any insights or steps to resolve this would be greatly appreciated. Thanks in advance!

Tejal Patil1 · a week ago

Hello @MUTTA

Agents within these assignment groups(Contractors) are mostly Contractor users so they don't get visible within Search Resource Panel or under assignment group users in Dispatcher workspace. For this requirement as well if you want contractor users visible then will need to customize within UI Builder for Dispatcher workspace.

Thank You!

MUTTA · 2 weeks ago

Hi @Tejal Patil1,

In the youtube, service community page the is a video related to contractor management concept. There is an demonstartion for contractor concept. Please clarify me regarding the below image.

I didnt understood how the contractor group is coming from and what bases. Please let me know if you have any idea.

Tejal Patil1 · a week ago

Hello @MUTTA

While I was working on this kind of requirement I also saw same contractor related separate group under Search Resource Panel but it seems to be completely different concept of Contractor management. I think those contractor users are coming from enabling the Contractor management.