How to make Copy button form expose on service portal?

[Mahesh Pithe]

Hi All,

I could see there is a copy button on requests(sc_requests) for which is use to copy complete request along with related RITM and Catalog Tasks.

How to make this Copy button visible on Service portal so that user can able to copy same request if request is not completed correctly(but marked by analyst to closed complete) instead of submitting new request.

Kindly help.

[John Longhitano]

Hi Mahesh,

The button should already be there.  Service Portal only supports Server Side UI actions.  I believe one is already built for server side to Copy on 'sc_request' table.  The button shows up on the form page of the Service Portal.  You would have to get users to this page which might require some build.  /sp?id=form&table=sc_request&sys_id=<insert sys id of a record here>  to see the example.