How to make custom field mandatory on Agent workspace?

[SNExplorerHP]

Hi Team,

we are trying to make custom field as mandatory on agent workspace.

we have created the UI policy and Ui action to make field as mandatory. But its not working.

Note: we have added field to grid configurations.

Please help me on this.

Thanks & Regards

Harish.

[Ankur Bawiskar]

Hi,

are you sure the field is present in that workspace view?

Are you sure no other UI policy with higher order is making it non-mandatory ?

Regards
Ankur

[SNExplorerHP]

Hi Ankur,

Yes filed is present on workspace and that Ui Policy have highest order.

Thanks & Regards

Harish.

[Ankur Bawiskar]

Is it happening with any other field when you tried?

[Himanshu Sharm2]

I am also facing the same issue, the UI policy is working in native form but not on the workspace.