How to make 'Get Help' page on service portal link to a different record producer

PranavSuj96 · ‎06-24-2019

Hey all,

My client wants the 'Get Help' page on the service portal to link to a record producer that is different from the incident table's record producer. How would I go about this?

In addition, they also want to stay out of the box as much as possible. If I do link the 'Get Help' page with a different record producer, I would need to make a custom table, correct?

Thanks,

Pranav

SanjivMeher · ‎06-24-2019

Yes. All you need to do is map the record producer to incident table.

You can create as many record producer as you can on any table.

For ex. out of box there are 3 record producers with table name as incident.

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View solution in original post

Saurav Maiti · ‎06-24-2019

Depends on where would request from Get Help will land?

Usually such request should go into incident table