How to make 'Order guide' in Service Catalog conversational?

ksrajpoot
Giga Contributor

3 hours ago

I am looking for a guide for making Order guide Conversational. I want to know what are the best practices for doing it. Also what are the alternative if we can't make it conversational. It would be great help if anyone could guide me.


Thanks & regards.

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glideFather
Tera Patron

3 hours ago - last edited 3 hours ago

ahoy @ksrajpoot,

 

having this "Make the item non-conversational in VA" set to false didn't work?

 

glideFather_0-1792417005353.png

or navigate to the Conversational catalog overview:

https://yourDomain.service-now.com/now/catalog-conversational-coverage/home

 

__EDIT__

Added the part below the screenshot.


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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Tanushree Maiti
Tera Patron

48m ago

Hi @ksrajpoot 

 

To the best of my knowledge, Order Guides are not natively supported for conversational requests in Now Assist within Virtual Agent; currently, it only opens individual catalog items.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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