How to make 'Order guide' in Service Catalog conversational?

[ksrajpoot]

I am looking for a guide for making Order guide Conversational. I want to know what are the best practices for doing it. Also what are the alternative if we can't make it conversational. It would be great help if anyone could guide me.


Thanks & regards.

[glideFather]

ahoy @ksrajpoot,

having this "Make the item non-conversational in VA" set to false didn't work?

or navigate to the Conversational catalog overview:

https://yourDomain.service-now.com/now/catalog-conversational-coverage/home

__EDIT__

Added the part below the screenshot.

[Tanushree Maiti]

Hi @ksrajpoot 

To the best of my knowledge, Order Guides are not natively supported for conversational requests in Now Assist within Virtual Agent; currently, it only opens individual catalog items.

[ksrajpoot]

Hi Tanushree,

Thanks for your answer, but if we want that somehow we should make it conversational, then is there any way of doing that?

Thanks & regards

[sonalibhaga]

Hi @ksrajpoot ,

you need to make the field "Make the item non-conversational in VA" as false to make it conversational.

Accept and hit Helpful if it helps.

Thank you,