How to make record producer automatically populate field when user load the request form in service portal?

[Betty9]

I have a record producer variable 'company' which mapping to incident table 'company' , I want to make this variable automatically populate 'company' variable when user load the request form in service portal. How to do it?

[Betty9]

yes, the record producer variable is also reference field and referring to 'Company' table 

[SumanthDosapati]

Write an OnLoad client script as below

function onLoad() {
  
	var now_GR = new GlideRecord('sys_user'); 
    now_GR.addQuery('sys_id', g_user.userID); 
	now_GR.query(response); 

function response(result) {
    if (result.next()) {
	g_form.setValue('company', result.getValue('company'));
    }
}
	
   
}

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

[SumanthDosapati]

Hi Betty,

Write an OnLoad client script as below

function onLoad() {
  
	var now_GR = new GlideRecord('sys_user'); 
    now_GR.addQuery('sys_id', g_user.userID); 
	now_GR.query(response); 

function response(result) {
    if (result.next()) {
	g_form.setValue('company', result.getValue('company'));
    }
}
	
   
}

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

[SumanthDosapati]

Hi Betty,

Did you try above solution?

Feel free to reach out if you have further questions or else you can mark an answer as correct and helpful to close the thread so that it benefits future visitors also.

Regards,
Sumanth