How to make RITM variable read only on catalog task. When catalog task state is closed complete.

[Obito]

How to make RITM variable (from a variable set) read only on catalog task. When catalog task state is closed complete.

[Ravi Chandra_K]

Hello @Obito 

Please refer below threads:

https://www.servicenow.com/community/itsm-forum/ritm-variables-read-only-after-state-has-become-quot...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Ankur Bawiskar]

@Obito 

you can use catalog UI policy which applies on Catalog Task View and condition as State = Close Complete

then use catalog UI policy actions

OR

you can use normal onLoad client script on sc_task and not catalog client script and use this

function onLoad() {
    if (g_form.getValue('state') == 3) {
        var variables = ['variable1', 'variable2', 'variable3'];
        for (var i in variables)
            g_form.setReadOnly('variables.' + variables[i], true);
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[PARASHURAM R]

You can use a client script to make the Ritm and Catalog Task variables read-only after the form is loaded. This script checks the task state, and if it's in a "Closed" state (e.g., Closed Complete or Closed Incomplete), it sets all editable fields to read-only.

function onLoad() {
// Set all variables to read-only once the form is loaded
setReadOnlyFields();
}

function onChange(control, oldValue, newValue) {
// Call this function when the state changes, to update read-only status
setReadOnlyFields();
}

function setReadOnlyFields() {
// Get the current state value from the form
var state = g_form.getValue('state');

// Define the states that should trigger read-only status
var closedStates = ['3', '4']; // Replace these with your actual state values for "Closed Complete" and "Closed Incomplete"

// Check if the current state is one of the closed states
if (closedStates.includes(state)) {
// Get all editable fields in the form
var fields = g_form.getEditableFields();

// Loop through the fields and set them to read-only
for (var i = 0; i < fields.length; i++) {
g_form.setReadOnly(fields[i], true);
}
} else {
// Optionally, reset the read-only status for non-closed states
var fields = g_form.getEditableFields();
for (var i = 0; i < fields.length; i++) {
g_form.setReadOnly(fields[i], false);
}
}
}
mark the answer as helpful and correct if helped.