How to Make Workspace Visible to all Users

[Mark Endsley]

When trying to add the public role to workspace access, I get this error.

It seems to not want me to add the public role, and I can't save it if I remove all roles. How can I open up a Workspace to all users?

[Runjay Patel]

Hi @Mark Endsley ,

You can assign public role to workspace to grant the access.

Public role means anyone can see it even if they don't have a ServiceNow login and also no role they have to authenticate to ServiceNow.

You need to use any other role or create custom role and grant the permission to respective users.

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[Mark Endsley]

When I try to assign the public role I get the error message listed above.

creating a role and adding to to all user accounts may be an option, but I would prefer to find a more elegant solution. 

[PrashantLearnIT]

Hi @Mark Endsley 

The error might be coming from another issue may be, did you try to connect with System Administrator.

[Mark Endsley]

If I impersonate System Administrator and try to add the public role it still throws the same error. Is that what you mean for me to try?