How to map checkbox variables from a Record Producer to an Incident record?

[tilekarnilesh]

Hi Community,

I have a Record Producer that contains multiple checkbox variables.

When the Record Producer is submitted, an Incident record is created.

I want to understand how checkbox selections from the Record Producer can be mapped to the Incident record during creation.

I’m specifically looking for:

The recommended way to pass checkbox values from a Record Producer to an Incident

Whether this should be handled via scripting or configuration

Any best practices for handling multiple checkbox variables

Thanks in advance!

[tilekarnilesh]

Hello @Ankur Bawiskar 
when I tried to select the field, the incident field upartnercountry that I created is not showing.

[Ankur Bawiskar]

@tilekarnilesh 

is that field of type Choice?

if that doesn't work then use the 1st approach I mentioned -> ensure choices here and there are same and use script

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[tilekarnilesh]

Hello @Ankur Bawiskar 

Do I need to create the Partner Country field on "sn_customerservice_case" with choice values first, then map on record producer and then map it to the Incident form?

[Ankur Bawiskar]

@tilekarnilesh 

record producer is on which target table? Incident right?

The choice field is on incident table right?

why case table is in picture?

[tilekarnilesh]

Hello @Ankur Bawiskar 

When we create a case, it is mapped to an incident.