How to map checkbox variables from a Record Producer to an Incident record?

[tilekarnilesh]

Hi Community,

I have a Record Producer that contains multiple checkbox variables.

When the Record Producer is submitted, an Incident record is created.

I want to understand how checkbox selections from the Record Producer can be mapped to the Incident record during creation.

I’m specifically looking for:

The recommended way to pass checkbox values from a Record Producer to an Incident

Whether this should be handled via scripting or configuration

Any best practices for handling multiple checkbox variables

Thanks in advance!

[Ankur Bawiskar]

@tilekarnilesh 

record producer is on which target table?

Seems you are confused.

With map to field you can only select fields available on target table mentioned in record producer

[tilekarnilesh]

@Ankur Bawiskar 

it on case table

[Ankur Bawiskar]

@tilekarnilesh 

then where is the logic to create incident from case?

in that logic you need to write the script to copy the partner company choice from Case variable to Incident form field.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[yashkamde]

Hello @tilekarnilesh ,

This is reference screenshot where you can see that the how we configure the record producers variables to map the table's record for creation of task based record.

How checkbox values are passed

• Each checkbox variable is stored as a string value: "true" if checked, "false" if unchecked.
• When the Record Producer runs, those variable values are available in the producer object (server-side) or current.variables (client-side).
• You can concatenate, transform, or directly assign these values into Incident fields during record creation.

If my response helped mark as helpful and accept the solution.

[tilekarnilesh]

There are five values available on the Record Producer. If any two or three values are selected, they should be populated on the Incident form. How can this be achieved?