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How to Map fields from ESC Portal to Backend ?

manthenamah
Tera Contributor

17 hours ago

Hi Team

 

We have created Custom with Label field Type ( Current Time) it is working in portal , while mapping from  portal to backend it's  not mapping in the workspace. 

 

Could you please help me on this ?

 

manthenamah_1-1784549742102.pngmanthenamah_2-1784549804365.png

 

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marianbruma
Tera Contributor

12 hours ago

Hi @manthenamah 

 

Since this is a Custom with Label variable using a custom widget, I'd first verify that the widget is actually setting the variable value on submit. The Map to field option only maps the submitted variable value, it doesn't populate it for you.

If the variable is empty, the issue is in the widget rather than the field mapping.

 

Also, does the Time value appear in the Variable Editor on the created record, or is it missing there as well? That will help determine whether it's a widget submission issue or a mapping issue.

 

For reference, Mark Roethof has a good article explaining how Map to field works and when you need to handle the mapping yourself:
https://www.servicenow.com/community/developer-articles/record-producer-map-to-field-on-variable-set...

 

 

Hope it helps,

 

 

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